Ask more about Cyber Security and Data
If you want to find out more about your daily online practices and safeguarding we are always happy to talk
- “I”, “our”, “us”, or “we” refer to the business, Raucus Caucus.
- “you”, “the user” refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner’s Office.
- Cookies mean small files stored on a users computer or device.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
- Lawful basis: Consent
- The reason we use this basis: Using your consent we can ensure we are only keeping information you are happy for us to hold and can respond to you in the major you find acceptable.
- We process your information in the following ways:
- Cookies are used within our website to track number of users and which content is most popular.
- Social media likes and follows are tracked and held by the platforms e.g. Facebook. (These platforms will be GDPR compliant independently.)
- Square online payment information for transaction, refund and accounting purposes.
- Booking information via our secure Square website portal. This is saves name and email for the purpose of contact and confirmation of identity on arrival.
- Marketing opportunities are optional and will always require your given consent.
- We use Mailchimp to hold and manage our database for marketing and it is in line with GDPR compliance.
- Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
- Sharing your information: We do not share your information with third parties.
Square is an independent holder of sensitive information, we promise not to share or export any information held by Square or use it for anything other than direct interactions with you the customer.For more information on the payment gateway Square click here.
What are cookies?
Cookies are small text files that are stored by the browser (for example, Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store things like user preferences. You can think of cookies as providing a ‘memory’ for the website, so that it can recognise you when you come back and respond appropriately.
Anonymous analytics cookies:
Every time someone visits our website, software provided by another organisation generates an “anonymous analytics cookie”. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies and, if you don’t, we generate new ones. This allows us to track how many individual users we have, and how often they visit the site.
How do I turn cookies off?
It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. Here are some links to help out with this process. Internet Explorer Firefox Google Safari Legal information and how to contact us Under the UK Data Protection Act 1998 we have to say who the ‘data controller’ is for Raucus Caucus and services provided through our websites. The data controller is the organisation responsible for protecting information and, in our case, is Raucus Caucus, Bath, BA1 5UG. If you would like access to or a copy of the personal information we hold about you, to request a correction, or have any questions about how we may use it or to make a complaint, please contact us by email at, firstname.lastname@example.org. Complaints will be dealt with by the Data Protection Manager, and will be responded to within 30 days at the latest. If you are not satisfied with the way your complaint was handled, you may be able to refer your complaint to your local data protection regulator. For example, in the United Kingdom this is the Information Commissioner’s Office.